AccuRender

[Charles Farmer]

Purchased a new subscription to Autodesk. When I logged into Autodesk, it automatically upgraded my version I was using and installed 2021 version.

 

Now my AccuRender NXT does not work nor will it load on 2021 version.

I have spent the last 3 weeks trying to get support but I am not receiving anything.

I have paid and downloaded the latest version of NXT but it's not working nor is the support working. 

Having been an NXT CUSTOMER for many years, I am extremely disappointed in the support.

Not sure where to turn to unless I just get on FaceBook and explain my problems.

Not working, Not loading not anything.

Charles Farmer

American Eagle Buildings Inc

Annawan, Illinois 61234

309-507-1131

800-274-3245

[Rich Hart]

Sorry for the problem you are having getting support. I had replied to your support emails but had not heard respones back from you. Perhaps our support system emails are ending up in your spam filter.

I'll resend those emails directly to you, and see if that works. They may arrive out of order.