AccuRender nXt

advanced rendering for AutoCAD

License problem

Hi,

I have a regular license for last nXtRender, but I had to format the PC and reinstall AutoCAD 2014. Now the problem is that every time that I type "nXt", the program always asks me to authorize the product, and the windows shows me that I have only 24 days left for trying. When formatting the PC, the name of the machine has changes... does it have to do with the problem? Thanks.

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Permalink Reply by Albert D Hart on September 2, 2013 at 10:36am

If your license was from before January 1, 2013, you wil need to download version 318 from the bottom of this page.

http://nxtrender.com/download/?utm_medium=download_tab
   

I do see a license for nXtRender which may have been purchased by you through your Forum email address. I will send another copy of that license to that email address.

Permalink Reply by Albert D Hart on September 2, 2013 at 10:37am

If you have your license number, you will need to re-enter it for the new machine.

If it does not accept it, send an email to authorizaton@renderplus.com and we will get it straightened out.

Al

Permalink Reply by Miguel Tano Adanes on September 3, 2013 at 1:52am

Thanks Al, seems to work now. Maybe it was due to the different machine name.

Permalink Reply by Miguel Tano Adanes on September 5, 2013 at 8:58am

Errata: it does work until I reset the machine and start a new acad session. Will e-mail to the address you gave me. 

Permalink Reply by Miguel Tano Adanes on September 20, 2013 at 5:29am

Problem solved: I had to rename the machine back to the previous name when I first installed the licensed nXt.

Permalink Reply by Albert D Hart on September 20, 2013 at 6:44am

I'm glad that solved your problem.

We are having a problem with the license numbers "sticking" between sessions of AutoCAD, and have a fix for it which we should be able to release next week.

Permalink Reply by Miguel Tano Adanes on September 20, 2013 at 7:08am

Well... actually I could rename the machine just because it is the same machine (Cudgel method!). But in case of a new workstation I wouldn't like to change the name as I use it to identify through the network.

Permalink Reply by Albert D Hart on September 20, 2013 at 7:19am

This should work as well, you use the Replace Computer button at the bottom of the licensing Wizard and tell us which computer is no longer being used.

Permalink Reply by Chris Fox on September 19, 2013 at 1:13pm

I am having the same issue... I tried emailing my request to the email below but it bounced back

Permalink Reply by Albert D Hart on September 19, 2013 at 2:41pm

send us an email at support.renderplus.com.

Al

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