License problem

[Miguel Tano Adanes]

Hi,

I have a regular license for last nXtRender, but I had to format the PC and reinstall AutoCAD 2014. Now the problem is that every time that I type "nXt", the program always asks me to authorize the product, and the windows shows me that I have only 24 days left for trying. When formatting the PC, the name of the machine has changes... does it have to do with the problem? Thanks.

[Albert D Hart]

If your license was from before January 1, 2013, you wil need to download version 318 from the bottom of this page.

http://nxtrender.com/download/?utm_medium=download_tab
   

I do see a license for nXtRender which may have been purchased by you through your Forum email address. I will send another copy of that license to that email address.

[Albert D Hart]

If you have your license number, you will need to re-enter it for the new machine.

If it does not accept it, send an email to [e-mail] and we will get it straightened out.

Al

[Miguel Tano Adanes]

Thanks Al, seems to work now. Maybe it was due to the different machine name.

[Miguel Tano Adanes]

Errata: it does work until I reset the machine and start a new acad session. Will e-mail to the address you gave me. 

[Miguel Tano Adanes]

Problem solved: I had to rename the machine back to the previous name when I first installed the licensed nXt.

[Albert D Hart]

I'm glad that solved your problem.

We are having a problem with the license numbers "sticking" between sessions of AutoCAD, and have a fix for it which we should be able to release next week.

[Miguel Tano Adanes]

Well... actually I could rename the machine just because it is the same machine (Cudgel method!). But in case of a new workstation I wouldn't like to change the name as I use it to identify through the network.

[Albert D Hart]

This should work as well, you use the Replace Computer button at the bottom of the licensing Wizard and tell us which computer is no longer being used.

[Chris Fox]

I am having the same issue... I tried emailing my request to the email below but it bounced back

[Albert D Hart]

send us an email at support.renderplus.com.

Al